On this page
Your licence
What you pay when you sign up your organization yourself.
An organization you create yourself at account.starthaven.com pays for its licence by card at checkout, monthly or yearly. There is no free trial. Checkout shows the price per seat before you pay.
- Checkout asks for your organization's billing address, and you can add a tax ID for your invoices.
- If you have a promotion code, enter it on the Choose how to pay step, or at checkout. Promotion codes apply to monthly billing.
- Your subscription renews automatically at the end of each month or year until you cancel it.
Some organizations have a complimentary licence from Haven instead, with no card and no charge. Haven sets these up; you cannot choose one at signup. If you would like a quote for a larger team, contact us.
Seats
One seat per person, added as you go.
- Every member of your organization uses a seat, owners and admins included. Checkout starts you with one seat, for yourself.
- An invite that has not been accepted yet holds a seat too. Revoke an invite you no longer need to free its seat.
- You do not buy seats in advance. Inviting someone adds a seat for them.
- An organization can grow to 1,000 seats on its own. If you need more, contact us and we will raise the limit.
Who manages billing
Owners and admins.
Both owners and admins can open Billing in the console. Members cannot. If an IT provider manages your organization for you, they do not see your billing either.
On a complimentary licence, Billing tells you that Haven handles your billing, and there is nothing to change there.
Managing your subscription
Card, invoices and seats, in Billing.
Billing opens a secure Stripe page where an owner or admin can update the card, download invoices and cancel the subscription.
Your plan is charged per seat. Inviting someone when every seat is taken adds a seat, and you are charged for it for the rest of the current billing period. Removing someone frees their seat for the next person but does not lower your seat count. To reduce it, contact us.
If a payment fails, Haven keeps working while Stripe retries the card. Update the card in Billing to settle it. If the payments keep failing, your licence lapses.
Cancelling
Your licence runs to the end of the period you paid for.
An owner or admin can cancel from the Stripe page in Billing. Cancelling stops the next renewal. Haven Business keeps working until the end of the month or year you have paid for, and then your licence lapses. There is no refund for the rest of that period.
If your licence lapses
The console locks, and Billing stays open.
If your organization's licence ends, every organization page except Billing is hidden until it is renewed. Owners and admins see a message on their home page saying the subscription is inactive.
When a card-billed licence ends, everyone except the owner is removed from your organization until it is renewed, so your organization's policy no longer applies to their browsers.
- A payment failed: open Billing, update the card and pay what is owed.
- Cancelled or ended: contact us and we will renew it.
- Complimentary licence: contact us and we will renew it.
Common questions
The billing questions Business owners ask most.
Do I need a card to start Haven Business?
Yes. An organization you create yourself pays by card at checkout, monthly or yearly, with no free trial.
Does a pending invite use a seat?
Yes. An invite holds a seat until it is accepted or revoked, so revoke any invite you no longer need.
Can an admin manage billing, or only the owner?
Both. Owners and admins can open Billing in the console. Members and outside IT providers cannot.
What happens to our console if our licence lapses?
Every organization page except Billing is hidden until the licence is renewed, and owners and admins see a message on their home page saying the subscription is inactive. If a payment failed, pay it from Billing. Otherwise, contact us to renew.
If we cancel, do we get a refund?
No. Cancelling stops the next renewal, and Haven Business keeps working until the end of the month or year you have paid for.
Still have a billing question?
Tell us what you are seeing and someone from the Haven team will help you sort it out.
Contact Haven support